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Our servers are architected for high performance and able to support hundreds of simultaneous connections. We guarantee a less than 5 second response time for all pages if you have a minimum 128Kbs connection (DSL, ISDN) to the Internet.
These metrics are used to ensure that the average load time is within reason for an average user. User response times will vary based on connectivity and network congestion.
We monitor all systems to ensure our response times are within reason and to ensure a positive customer experience.