KBID 199 Date Created: 3/8/2003 Date Modified: 10/18/2007
Top 10 reasons static FAQs don't cut it.
Why has customer/member adoption rate of financial institutions' online channel not kept pace with expectations?
Top ten things to keep in mind when developing your channel for handling online inquiries and why email does not cut it.
Why is it vital for financial institutions to drive more consumers to their online delivery channel?
Isn’t consistent information across all delivery channels the ultimate goal?