The potential tangible and intangible benefits derived from using the Fuze Suite are many and include improving support, reducing costs and increasing sales.

The Fuze Suite:

  • Reduces email and call volumes by getting staff and consumers to help themselves.
  • Reduces email and call handling times by getting staff to answers more quickly and resolving their inquiry on the first interaction.

  • Reduces operational costs by allowing tier-1 support staff to provide more accurate answers, more quickly and more often without escalation to tier-2 support staff.

  • Increases repeat business by ensuring that customer support across all channels and from all staff is consistent, prompt, personalized and of the highest quality.

  • Reduce staff training costs by providing a single, central and naturally growing repository of highly searchable and disparate information important to support consumers and internal operations.

  • Reduce operating and training costs by capturing, retaining and disseminating knowledge otherwise trapped in the heads of staff that is often lost when they leave or change jobs.

  • If using the optional personal finance Knowledge Packs module, increase revenue by getting more consumers to utilize your product and services after completing their initial research online.

  • Increase revenue by leveraging the rich consumer insights gained during self-service and assisted-service to provide more personalized support and in identifying relevant consumers for targeted offers.

For more about the benefits of the Fuze Suite, click here.