Fuze Suite recognized as "best of the best"   

BELLEVUE, WA. – February 24, 2005 – Fuze Digital Solutions announced today that it received the 2005 “Members’ Choice” Award from ContactCenterWorld.com for the Best Self Service Solution in North and South America.

ContactCenterWorld.com is the leading on-line resource site for the contact center industry around the world. Its editor-in-chief, Raj Wadhwani, in announcing the winners stated, “the customer always comes first - and these awards truly distinguish those companies that maintain exceptional leadership and customer focus – as said so by their customers – the people that really matter.”

Fuze was among 83 companies competing for awards in 22 different categories. Over 3500 members and customers of these companies from around the world participated. Fuze came out on top over multi-million dollar, publicly traded companies including Aspect, Kana, Kanisa, Nortel, and Sento Corporation.

Fuze CEO Chuck Van Court stated, “We are proud to receive this award. It serves as an important acknowledgement that we are providing outstanding customer service, and that the Fuze Suite is a very effective solution for our customers. It also validates that our vision for evolving the Fuze Suite has been embraced. In the final analysis, the most important evaluation of any product is what the consumers of the product think. Our customers are saying that we are getting things right!”

Users and end-users of the Fuze Suite assessed various aspects of the company and its solution, such as: value, support and service after the sale, ease of implementation and use, quality of support documents, reliability of the solution, flexibility, interoperability with existing systems, reporting, scalability, ROI, and customer acceptance of the solution.

ContactCenterWorld.com's Members’ Choice Awards are the industry’s first and only independent awards program where users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received.