Chuck Van Court, President/CEO of Fuze Digital Solutions, will be a featured speaker during the 8th Annual CUNA OpSS Council Conference, September 11-14, 2005 in Las Vegas, NV. The topic of the management breakout session will be “Using Technology to Enhance Member Service.”

Chuck has over 20 years experience in technology, including five as CIO for a $40B bank.  He is an expert in eService and knowledge management implementation strategy and delivery of mission-critical support systems to consumers. Chuck will provide a lively discussion on what most members expect when getting support, what unified member support across all support channels (web, phone, and in-person) looks like, and why unified support is so important for credit unions to remain competitive.

Credit unions’ successful implementation of eService technologies have shown a significant reduction in operating costs, fewer calls and email volumes, an increase in member and staff self-service, greater member insights when support activity is captured, improved service through consistent, accurate, and timely answers to inquiries, increased website traffic, decrease in staff training and staffing needs, and an improvement to the bottom line through an increase in member accounts and online service usage.