Fuze Announces Availability of 6.2 Release


Fuze erases language barriers with its new 6.2 release 


SEATTLE, WASH. – (February 12, 2007) - Fuze Digital Solutions announced today the 6.2 release of its modular customer care solution, the Fuze Suite.  Among its important features,  the Fuze Suite 6.2 includes a complete redesign, allowing any language to be supported and providing the functionality necessary to facilitate keeping the Fuze Suite instances across all supported languages in sync. English, Spanish, French, and German are currently supported, but other languages can quickly be added as warranted by market demand. 


Said Chuck Van Court, President and founder of Fuze, “Extending our offering to enable outstanding customer support in any language is important for our mission-critical offering as the world becomes flat.”


To facilitate keeping knowledge in sync across different languages, the Fuze Suite 6.2 automatically pushes information from a client’s base Fuze Suite instance (in any language) to its target instances in different languages.  Each instance can be managed independently to support the differences across cultures and support offered, but categories and items are automatically created and cross-linked from the base to target instances for review by users with Translator and Publisher access rights, depending on the rules that a client defines.


The Fuze Suite allows companies to extend superior self- and assisted-service options on the Web, and ensure timely, consistent, correct  and personalized responses from all staff across all support channels. Fuze customers include many financial institutions, CareerBuilder.com, NOAA, NEC, Midway Games, several AAA clubs, Turbine, Inc. and others. Fuze has consistently been effective in winning new and existing business from leading enterprise solution providers because of its comprehensive and easy to use offering, along with its focus on delivering more flexible, attentive and personalized customer care to its clients. 


Van Court adds, “I challenge anyone to find a more comprehensive hosted and licensed customer care offering that is as easy to use and administer by non-techies and is backed by personalized support and pricing that even approaches what we offer. Being an employee-owned software company driven by software engineers has its advantages over our competition that pourmoney into sales and marketing and is largely driven by the expectations of their investors.”