With a recently expanded field of membership, L.A. Financial Credit Union’s focus on exceptional member service and support meant more than ever.  This $368 million credit union based in Los Angeles, CA was also preparing for the inevitable questions from members and staff brought about by a data processing conversion.  That’s when they turned to the Fuze Suite for answers.

Renee Mackanin, then VP of Marketing, signed and launched the Fuze Suite, branded on their web site as “anytimeAnswers,” in about 8 hours. 

"We reviewed and posted about 500 ‘seed’ items and personal finance information provided by Fuze, added the links to our newly redesigned site, and trained the staff handling incidents in no time at all.” said Mackanin.  “Being able to house both public and private information in the knowledge base about our products, services, and the conversion has been a real plus.  The administration of the system is very intuitive, and the response from our members and staff has been phenomenal.”

About L.A. Financial Credit Union
L.A. Financial Credit Union (www.lafinancial.org) serves the people who live, work, worship, volunteer or attend school in, along with businesses or other legal entities in Los Angeles County, California.  Its current membership count is 32,000.