How does your software handle HTML email and RTF email that it ingests and creates incidents out of?

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HTML email: all html tags are stripped off and only the remaining text is saved as incident.

RTF email: Text with formatting is saved as incident.

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/membership/csr/ssosaml.ashx?sreferer=https%3a%2f%2ffuzecontent.fuzeqna.com%2ffuzecontent%2fext%2fkbdetail.aspx%3fkbid%3d251

Format URL for internal use (SAML)