Seattle, Wash. – (May 17, 2006) – Fuze Digital Solutions announced today that credit union technology service provider Open Technology Solutions (OTS) has signed an agreement for a perpetual license of the Fuze Suite. This agreement will allow OTS and its credit union owners – Colorado-based Bellco Credit Union ($1.6 billion), New York-based Bethpage Federal Credit Union ($2.3 billion) and Oregon-based FirstTech Credit Union ($1.5 billion) to utilize the Fuze Suite to optimize their member experience with an efficient, multi-channel member care solution.

The agreement calls for Fuze to provide each credit union owner and OTS with its suite of eService and knowledge management components in order to deliver fast, accurate, and consistent support across all channels to each credit union’s staff and members. The suite modules initially utilized include a single knowledge base for public and private information, email and contact management, feedback management, secure 2-way communications, knowledge base alerts, 3rd party system integration, single sign-on, and extensive online reporting.  Optional and fully integrated modules, such as secure chat, usage analytics, and personal finance content can be added easily at any time.

David Pierce, Director of Development at OTS, said, “After an extensive evaluation of eService and knowledge management options, we unanimously agreed on the Fuze Suite for its broad and sophisticated functionality, the visibility it provides across all support channels, its ease of use, and overall value. Fuze has the most comprehensive solution able to scale with our needs."

OTS provides technology support to participating credit unions by collaboratively implementing and maintaining best-of-breed solutions. The Fuze Suite's 3rd party API will be extended to these credit unions, all utilizing the Open Solutions core processing system, to provide various connectors within the core system and other applications to the Fuze Suite. 


As part of their due diligence, OTS and its credit union owners completed a decision matrix that compared the features, functionality and price of several vendors in this space.  According to Pierce, “Fuze came out on top because of the value they offered with such a robust solution, and the fact that they’re a partner dedicated to the credit union movement.” 

“Being obsessed with continually evolving our offering to be the best member care solution available, we are especially proud to see the Fuze Suite clearly rise to the top after a comprehensive and thoughtful analysis by such seasoned and technology-savvy credit union professionals.  This market validation reinforces our strategy of providing comprehensive and modular member care technology that goes far beyond knowledge management,” said Chuck Van Court, Founder and President of Fuze.

About Open Technology Solutions
OTS is a Denver-based technology Credit Union Service Organization (CUSO), formed by Bellco Credit Union and Bethpage Federal Credit Union in 2003.  FirstTech Credit Union was added to its ownership group in 2005.  OTS allows credit unions to share technical expertise and systems, operational efficiencies and opportunities for business collaboration while utilizing the Open Solutions Inc. technology platform. OTS is located at 8085 South Chester Street, Suite 100, in Centennial, Colorado, 80112. For inquiries, please visit or call (303) 708-7140.