We provide you with many different implementation options to seamlessly integrate the Fuze Suite with any public or private Web page. Integration Options | Mobile-Friendly Widgets | GetAnswers Widge t Customer Samples: AAA NCNU | AAA Club Alliance Site | Mobile | Facebook See HELP tab Your logo here... sample integration knowledge base clients info cente  More...

com.fuze.searchwidget.create('6',790,750,'cu','ext',null); .linkState { cursor: pointer; text-decoration: underline; } .popImg { width: 400px !important; float: right; margin: 15px; display: block; box-shadow: 0px 0px 8px #888888; border: solid 2px #fff; } .imgWrapper { float: right; clear: right; margin-top: 0px; min-width: 400px\9; } .imgWrapper img { margin-right: -10px\9; } .multiPopCl .imgWrapper { min-width: 200px\9; } .poppedImg { display: none; /*background: rgba(125, 125, 125, 0.5); */   More...

Yes we do! Fuze has application programming interfaces (APIs) that allow users who have already authenticated themselves using another application to automatically be authenticated in Fuze. The interface does require some work on the non-Fuze web application, but it generally is pretty easy and no sensitive information is passed to or from Fuze that has any potential to diminish the integrity of the other application. For instance, the Fuze single sign-on APIs allow you to provide single si  More...

Yes! You have several parameters available to control how pages are presented within Fuze for the Search page, Knowledge Item page and the Ask a Question page. In all instances, the variables are added to the end of the link that is called. Please refer to Online Help KBID 696 or contact us for specifics.

Online Help is available to all customers using the Fuze Suite once you are logged in to your CSR site. Just click the HELP link located in the top, center of each page. Click on any of the blue ? s adjacent to many fields and buttons throughout the pages to view specific help articles, too. Our Online Help knowledge base is filled with detailed information and best practices about using the Fuze Suite. Rate and comment on the articles so we can make sure they're addressing your questions  More...

Several features of the Fuze Suite were developed specifically in conjunction with our credit union clients to make it easier for credit unions to better educate and serve their members. These features include our personal finance knowledge packs and calculators, template process that customizes the categories and content pre-built into every credit union site, and a getting started guide designed specifically for our credit union clients. A side benefit of providing outstanding member service   More...

The Fuze Suite allows you to capture any HTML content in the knowledge base (KB). The content can be created using our HTML editing tool, manually, or using any HTML formatting tool, such as FrontPage, DreamWeaver or even MS Word. This content can then be displayed from any of your Web pages by linking to the specific KB item. When linking to a knowledge item, you have the option of only displaying the answer or the entire knowledge item. Many link parameters are available to display KB items an  More...

It’s expensive and time consuming to train staff to become proficient in their jobs. When they leave due to turnover or transfer, they generally take the knowledge they have gained about their job with them. The “knowledge drain” that occurs when staff leave can be significantly reduced if organizations have the proper systems in place to capture and reuse this knowledge. The problem with most knowledge sharing and knowledge management systems is that they have been deve  More...

For the hosted model, customer data is stored in a separate instance of a SQL 7.0 database. None of our customers' data is co-mingled. Our licensed model will support usage of SQL 7.0 and SQL Server 2005 or later. FuzeDigital houses all of our hosted clients with MS Azure. We also offer a licensed model for those clients that prefer to run our application on their own servers. Contact us to learn more. where is my data stored security

The Fuze Suite provides a comprehensive and modular member care solution that provides comparable functionality to any enterprise-grade solution available today, but it costs significantly less , is easier to use and provides specialized functionality that enables an FI to get up and going quickly and to meet the unique ongoing needs consumers demand from their bank, credit union or savings and loan. Below we have identified some of the ways the Fuze Suite has been optimized for Financial Instit  More...