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  • 1. Implementation Options: Views: 2837 Public
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    We provide you with many different implementation options to seamlessly integrate the Fuze Suite with any public or private Web page. Integration Options | Mobile-Friendly Widgets | GetAnswers Widge t | Facebook | Mobile Customer Samples: AAA NCNU | AAA Club Alliance Site | Mobile | Facebook See HELP tab Your logo here... sample integratio  More...
  • 2. Introduction to FuzeDigital's Community Platform (2:30 Video) Views: 1163 Public
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    Introduction to FuzeDigital's Community Platform (2:30 Video)
  • 3. What are my different options for extending Fuze to my various stakeholders? Views: 8912 Public
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    com.fuze.searchwidget.create('6',790,750,'cu','ext',null); .linkState { cursor: pointer; text-decoration: underline; } .popImg { width: 400px !important; float: right; margin: 15px; display: block; box-shadow: 0px 0px 8px #888888; border: solid 2px #fff; } .imgWrapper { float: right; clear: right; margin-top: 0px; min-width: 400px\9; } .imgWrapper img { margin-right: -10px\9; } .multiPopCl .imgWrapper { min-width: 200px\9; } .poppedImg { display: none; /*background: rgba(125, 125, 125, 0.5); */   More...
  • 4. How a single knowledge base can successfully support all of your stakeholders Views: 729 Public
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    Well-engineered knowledge bases are able to successfully support all your stakeholders in a single knowledge base (KB). Unfortunately, some vendors require you to purchase two or more separate knowledge bases to successfully support your business. Supporting multiple knowledge bases has several negative consequences that may not be immediately obvious: ‚Äč Costs you more money to buy multiple pieces of software. Don’t be fooled by the same software being branded differently for internal  More...
  • 5. What is the inbox in the Fuze Suite? Views: 1016 Public
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    The inbox in the Fuze Suite provides a secure and reliable place for people internal and external to your organization to view all threaded discussions and messaging, such as responses to inquiries, alerts about new or updated content, ShoutOuts (when Fuze Social module enabled), etc. People can automatically receive notifications for inbox activity as: text messages to their phone, direct messages to their Twitter account, or email. With our Web Services, you can make it easy for people to see  More...
  • 6. What are your knowledge packs all about? Views: 920 Public
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    Our knowledge packs are comprised of broad and understandable personal finance content and calculators. The information contained in the knowledge pack items does not offer advice, but rather provides information relevant to various life events. Each knowledge pack item includes a terms of use link to restrict your liability and help ensure proper usage. Are Fuze knowledge pack items used? You bet they are! Check out the press release covering the fact that the Fuze knowledge packs have be  More...
  • 7. Does FuzeDigital provide single sign-on capability with other applications like other Web applications, LDAP, Active Directory, Twitter and Facebook? Views: 911 Public
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    Yes we do! Fuze has application programming interfaces (APIs) that allow users who have already authenticated themselves using another application to automatically be authenticated in Fuze. The interface does require some work on the non-Fuze web application, but it generally is pretty easy and no sensitive information is passed to or from Fuze that has any potential to diminish the integrity of the other application. For instance, the Fuze single sign-on APIs allow you to provide single si  More...
  • 8. What is the Fuze Suite and how has it been specially enhanced for credit unions? Views: 905 Public
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    Several features of the Fuze Suite were developed specifically in conjunction with our credit union clients to make it easier for credit unions to better educate and serve their members. These features include our personal finance knowledge packs and calculators, template process that customizes the categories and content pre-built into every credit union site, and a getting started guide designed specifically for our credit union clients. A side benefit of providing outstanding member service   More...
  • 9. How can the Fuze Suite help me utilize the rich information gathered during support interactions for targeted marketing efforts? Views: 795 Public
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    The Fuze Suite includes a usage analytics module that allows you to quickly and easily analyze consumer usage of your support channels. Using the simple page shown below you can easily create a tab-delimited contact list for use in any campaign management solution such as Exact Target, some MCIF software and Vertical Response. For as little as 1 cent or less per email marketing message sent , campaign management software allows you to easily create graphically rich electronic campaigns using th  More...
  • 10. What types of personal finance content do you offer? Views: 777 Public
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    Let's start by saying that all of our personal finance content -- also called knowledge packs (KP) -- is kept current by Fuze , so there is no need for you to continually update the content and calculators to reflect current tax laws and the like. The content is also non-biased, written in easy-to-understand terms and provides relevant information for the reader to make sound financial decisions (rather than providing advice). In addition, all of our content is seamlessly integrated into you  More...